FlashDMX Privacy Policy
Last updated: 19 November 2026
This policy explains what personal data FlashDMX (the Mac app, the iPhone and iPad remote and the website flashdmx.com) processes and what rights you have. It is written under the EU General Data Protection Regulation (GDPR) and applies to every user, wherever they live.
In short: FlashDMX works on your Mac. Microphone audio, your projects, your fixtures and your logs stay on your computer. We only process the data needed to sell you the licence, activate it, send you updates and answer you when you write to us. We do not sell data and we do not use advertising.
1. Data controller
Ximo Chisvert Gómez (trading as Flash AV) · Spanish tax ID (NIF) 23915970H · C/ Madrigal de las Altas Torres, 13, 46291 Benimodo (Valencia), Spain · info@flashdmx.com.
2. What data we process, why, and for how long
| Data | Purpose | Legal basis | Retention |
|---|---|---|---|
| Name, email, country and purchase details (received from the store) | Managing your licence, renewals, invoices and service notices | Performance of the contract (art. 6(1)(b) GDPR) and tax obligations (art. 6(1)(c)) | While the licence is active, then for the legal retention period (generally 6 years for commercial records and 4 for tax records under Spanish law) |
| Licence code, purchase email, an irreversibly hashed Mac identifier, Mac name and app version | Activating the licence or the 7-day trial (which starts on its own the first time you open the app; no email needed for the trial), checking every 30 days that it is still valid, and enforcing the number of Macs purchased | Performance of the contract | While the licence is active and 12 months after |
| IP address and app and macOS version when checking for updates (Sparkle) | Offering you updates, including security updates | Performance of the contract and legitimate interest in keeping the software secure (art. 6(1)(f)) | Server logs: 30 days maximum |
| Whatever you send us when asking for support (email, messages, screenshots, logs or projects you attach) | Answering your request | Performance of the contract, or your consent when you write to us | Up to 2 years after the last message |
| Name, email, phone, venue or school and message from the quote form | Answering your request for a GO or CLUB quote | Pre-contractual steps at your request (art. 6(1)(b)) | Up to 2 years from the last contact, or for the length of the contract if signed |
| Email, if you subscribe to news | Sending you FlashDMX news | Consent (art. 6(1)(a)), which you can withdraw in every email | Until you unsubscribe |
3. What does NOT leave your Mac
- Microphone. If you turn on audio sync, FlashDMX analyses sound in real time on your Mac to detect the beat and the parts of the song. The audio is never recorded, stored or sent anywhere.
- Projects, fixtures, libraries and photos of manuals you use in the app are stored on your Mac.
- Logs are stored on your Mac. We only receive them if you choose to send them.
- Local network. FlashDMX talks, within your local network, to DMX nodes (Art-Net, sACN), Pro DJ Link-compatible players and the remote on your iPhone or iPad. That technical data never goes through our servers. The remote is protected by a PIN.
- We do not use analytics, tracking or advertising tools in the app.
- All app features (including Autoprogram and Library from a manual photo) work offline, on your Mac, using Apple’s on-device photo reading and AI tools. FlashDMX only connects to the internet to activate the licence or the trial, check it once every 30 days and look for updates, with the data listed in section 2. There is no telemetry. The Mac name is only used so you can recognise your devices; you can change it in System Settings if it contains your name.
4. Who else processes your data
- Store and payments: Stripe, through Link (Managed Payments service). It acts as reseller (merchant of record): it sells you the licence, takes the payment, handles taxes and deals with payment issues. It processes your payment data as an independent controller under its own privacy policies: https://stripe.com/privacy and https://link.com/privacy. We never see or store your card details.
- Technical providers acting on our behalf as processors, under a contract that meets art. 28 GDPR: hosting of the website, the quote form and the licence and update server (Netlify, Inc., servers in the EU and USA) cookieless website visit statistics (Cloudflare, Inc.) and email (Google Ireland Limited, Google Workspace).
- Public authorities when required by law.
Transfers outside the European Economic Area. If a provider processes data outside the EEA (for example in the USA or the UK), it does so with appropriate safeguards: a European Commission adequacy decision (including the EU-US Data Privacy Framework for certified companies) or standard contractual clauses.
5. Your rights
You can ask for access, rectification, erasure, objection, restriction and portability of your data, and withdraw any consent you gave, by writing to info@flashdmx.com. We will answer within one month.
If you think we have not handled your request properly, you can complain to the Spanish Data Protection Agency (www.aepd.es) or to the data protection authority of your country.
Outside the EU. We apply the same protections to every user. We do not sell or share personal data for advertising, as those terms are used in US state privacy laws such as the CCPA/CPRA. UK users may also complain to the Information Commissioner’s Office (ico.org.uk).
6. Children
FlashDMX is intended for professionals and adults over 18. We do not knowingly collect data from children under 14 (or under the minimum age set in your country).
7. Security
We apply appropriate technical and organisational measures: encrypted connections to our servers, an app signed and notarised by Apple, a PIN on the remote and restricted access to customer data.
8. Website and cookies
The website flashdmx.com only uses the technical cookies strictly needed to work and, during checkout, those of Stripe and Link. We do not use analytics or advertising cookies. To count visits we use Cloudflare Web Analytics, which sets no cookies and does not store your IP address or anything that identifies you: only aggregate figures (page views, country, browser). If we ever add them, we will ask for your consent first with a cookie banner.
9. Changes
If we change this policy, we will publish the new version here and in the app, and notify you by email if the change is significant.