FlashDMX Terms of Sale and Subscription

Last updated: 19 November 2026

These terms govern the purchase of FlashDMX licences at flashdmx.com. Use of the software is also governed by the End User License Agreement (EULA).

1. Who sells

FlashDMX is a product of Ximo Chisvert Gómez (Flash AV), Spanish tax ID (NIF) 23915970H, C/ Madrigal de las Altas Torres, 13, 46291 Benimodo (Valencia), Spain, info@flashdmx.com.

Online orders are processed by Stripe, through Link (Managed Payments service), acting as authorised reseller (merchant of record): it sells you the licence, charges you, issues the receipt and handles VAT or sales tax. Your statement and receipt will show “Sold through Link”. Flash AV grants you the licence to use the software and provides software support. By paying, you also accept the purchase terms shown at checkout.

The Club and GO editions with on-site setup, programming or visits are contracted directly with Flash AV under a quote and invoiced by Flash AV.

2. Products and prices

• Editions (Pro, Club, GO), included universes and add-ons are described at flashdmx.com/en/pricing.
• GO: Live, Patch and Timeline. Pro: all features. Club: Live as the main screen and programming protected by Flash AV, in use-only mode; programming changes are made with a temporary 24-hour code provided by Flash AV.
• Sync (synchronisation with Pro DJ Link-compatible players) is a paid add-on in Pro and Club. GO does not include it. The 7-day trial does include it.
• Prices are shown including Spanish VAT (21%) and, next to them, the price without VAT. Final VAT or sales tax depends on your country; EU businesses with a valid VAT number may be invoiced without VAT (reverse charge). The exact total is always shown before you pay.
• Licences are annual or monthly, as you choose at checkout, and paid in advance.
• 7-day free trial with all features, which starts on its own the first time you open FlashDMX. When it ends, or when a licence expires, FlashDMX switches to free mode with no time limit: everything works except Art-Net output.
• On-site services (setup, programming, visits) are quoted separately; travel outside the province of Valencia will be stated in the quote.

3. Automatic renewal and cancellation

• The subscription renews automatically at the end of each period (month or year) at the same price, unless we notify you of a price change at least 30 days in advance.
• We will send you a reminder email at least 7 days before each annual renewal.
• You can cancel the renewal at any time from your Link account (link in your purchase email) or at flashdmx.com/cuenta. The licence stays active until the end of the paid period.
• If the renewal payment fails, the licence switches to free mode after a 14-day grace period.

4. Changing plans

You can add universes or add-ons at any time; the pro-rata amount until the next renewal will be charged. Downgrades apply from the next renewal.

5. Right of withdrawal (consumers in the EU, EEA and UK)

If you are a consumer, you have the right to withdraw from the contract within 14 calendar days of purchase, without giving any reason.

Digital content exception. The right of withdrawal is lost once the licence is activated, provided you expressly requested this and acknowledged it beforehand (article 16(m) of EU Directive 2011/83/EU and article 103(m) of the Spanish consumer law). That is why, before you activate the licence for the first time, FlashDMX will ask you to confirm it by ticking this box, and we will send you the confirmation by email:

☐ I want to be able to activate FlashDMX right after purchase, and I acknowledge that by activating the licence I lose my 14-day right of withdrawal.

If you have not yet activated the licence, you can withdraw with the «Withdraw from contract» button on the website (flashdmx.com/en/withdraw, linked in the footer of every page) or by writing to info@flashdmx.com using the model form at the end. We will refund you using the same payment method within 14 days.

Consumers in other countries keep any withdrawal or refund rights granted by the mandatory law of their country.

Commercial policy (optional, more generous than the law): [IF XIMO WANTS IT: “If FlashDMX does not work with your equipment, we will refund you within the first 14 days even if you have activated the licence.” — DELETE IF NOT]

On-site services already provided (setup, programming, visits) are not refundable once performed.

6. Warranty and faults

If you are a consumer, you have the legal guarantee of conformity for digital content. If FlashDMX does not work as described, write to info@flashdmx.com: we will fix it within a reasonable time and, if that is not possible, you may ask for a price reduction or terminate the contract.

7. System requirements

Minimum: Mac with any M-series chip and macOS 26. Recommended: Mac with an M-series chip and 16 GB of memory or more, with an Ethernet connection to the node. FlashDMX runs on any Mac that meets the minimum; below the recommended setup, large rigs and the 3D view may run less smoothly.

Before buying, check the requirements at flashdmx.com/en/download#requirements (macOS version, compatible DMX interface or node, local network for the remote and the players). You can use the 7-day free trial.

8. Complaints

You can write to info@flashdmx.com. EU consumers may also use an out-of-court consumer dispute resolution body or contact the consumer authorities of their country.

9. Governing law

Spanish law. Consumers keep the protection of the mandatory laws of their country of residence and may bring claims before the courts of their place of residence.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Ximo Chisvert Gómez (Flash AV), C/ Madrigal de las Altas Torres, 13, 46291 Benimodo (Valencia), Spain, info@flashdmx.com:

I hereby give notice that I withdraw from my contract for a FlashDMX licence.

• Ordered on / order number: ……
• Name of consumer: ……
• Address of consumer: ……
• Email used for the purchase: ……
• Date: ……
• Signature (only if this form is sent on paper): ……