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Support by email and WhatsApp, in Spanish and English. We reply within 24 business hours (Spain).
Frequently asked questions
Do I need internet to use FlashDMX?
No. Everything runs on your Mac, including AutoShow and Autoprogram. It only connects to activate your licence, check it every 30 days and look for updates, and it keeps working for up to 30 days offline.
What do I need to control my lights?
An Art-Net node or interface on your network and your fixtures on DMX. FlashDMX sends from 1 to 30 universes depending on your licence.
How many Macs can I use it on?
Each licence is for one Mac. If you change computers, deactivate it on the old one and activate it on the new one. If your Mac breaks, write to us and we will release it.
What happens if I don't renew?
Your projects are yours: FlashDMX keeps opening and saving them, but without output to the lights until you renew.
Does it work with my booth?
FlashDMX is compatible with Pro DJ Link players (CDJ and XDJ), not affiliated with Pioneer DJ or AlphaTheta, through the Sync add-on (€85/year or €9/month incl. VAT; included in the 7-day trial). It also follows the music from audio, with any equipment.
Is my fixture in the library?
It includes the open Open Fixture Library, offline and searchable. If your fixture is not there, you can create it from a photo of its manual or by hand.
Can I get an invoice in my company name?
Yes. Enter your company details at checkout and you will get the invoice straight away. EU businesses with a valid VAT number buy without VAT.
Can I cancel my subscription?
Yes, anytime, from the link in your purchase email. The licence keeps working until the end of the paid period.
Before every event, test your setup and keep a manual shutdown that does not depend on the computer. Strobe can trigger seizures in photosensitive people: warn your audience. Smoke and special effects require permits and responsible staff.